What is how to cancel shopify subscription?

Here's information on how to cancel your Shopify subscription:

Cancelling your Shopify subscription is a fairly straightforward process, but it's important to understand the steps and implications before you proceed.

  • Before you cancel: Before initiating the cancellation process, download any crucial data you may need. This includes product information, customer data, financial reports, and any other files critical to your business. You can do this via CSV files or by exploring third-party apps that facilitate data migration or backup. Also make sure any pending transactions are resolved.

  • Initiating Cancellation: To cancel, you'll need to log into your Shopify admin. Go to Settings, then choose Plan. Scroll down to the bottom of the page and click the Cancel subscription button.

  • Cancellation Reasons: Shopify will ask you to provide a reason for cancelling your subscription. While this is optional, providing feedback helps Shopify understand user experiences and improve their services.

  • Selecting a Pause or Lower Plan: Instead of cancelling, Shopify might offer you alternative options, such as pausing your store or downgrading to a lower-priced plan. Pausing allows you to temporarily suspend your store while retaining your data. Downgrading reduces your monthly costs, albeit with potentially limited features.

  • Confirming Cancellation: After providing a reason (or skipping), you'll need to confirm the cancellation. Be absolutely sure you are ready to proceed as cancelling immediately removes your store.

  • Impact of Cancellation:

    • Your Shopify store will be immediately taken offline.
    • Customers will not be able to access your store.
    • You will lose access to the Shopify admin panel.
    • Recurring charges will cease.
    • Your data will be retained by Shopify for a period of time, but will eventually be permanently deleted, as per their terms of service.
  • Possible Refunds: Shopify's refund policy can be found on their website and is dependent on the specific circumstances of your subscription and account. Usually, subscription fees are non-refundable, but exceptions might apply. It's worth contacting Shopify support to inquire.

Here are some key concepts as links: